How the CCO and the contact centre hold the keys to retail success
Retailers in trouble According to the Center for Retail Research in 2018 alone, 23 retailers
Eight Tips to Minimize Customer Effort and Maximize Customer Satisfaction
All customers want quick and easy answers to their questions. This may sound simple, but
What is Quest for the Antidote Board Game
The longer-than-two-page cartoon makes a good first impression on his quest for an antidote.The short
The Roccat Kone Aimo Mouse – It’s Pretty Darn Good
Roccat has slowly established a reputation. But of course, over the years, with a number